You are here:

FAQ

Q

How can l know the working time for my device

A

You can calculate the working time using the formula: Working time = 500Wh*0.85/operating power of your device. For example, if the power consumption of your device is 60W, the estimated working time would be approximately 7 hours. Please note that actual power consumption may vary based on different usage scenarios.

Q

How should I store and maintain the product

A

If you do not use the portable power station for a long time, charge the battery to 80% and turn off all output switches; BMS will protect the battery from excessive discharge, but the battery itself can not be avoided, please check the portable power station regularly, if the power is too low, please charge to 80% in time, and then long-term storage.

Q

Why does the power station's battery drain even when no devices are connected

A

When the AC and DC socket control buttons are turned on, there will be a certain amount of no-load power consumption. To avoid this, make sure the control buttons are turned off.

Q

What devices can the power station charge

A

The AC output port can only charge or power devices that operate at less than 1000w. lncompatible with appliances that require more than 1000W input such as microwaves, electric grills, electric vehicles and more.

Q

Short loading time

A

When the ambient temperature is too low, the discharge performance of the battery will decrease, which is normal. In addition, as the number of uses increases the capacity of the battery will gradually decrease.

Q

Cannot power other devices

A

1. Please check for overload or short circuits. You can try to change other devices to see if there is output such as mobile phones.

2.Please check whether there is a temperature alarm on the display. When the temperature of the power station is too high or the temperature on the radiator is too high, the system will shut down the output function.

3. Please confirm whether the corresponding output function is turned on, and check the indicator light on the corresponding button to determine whether the output function is turned on.

Q

Can not be charged

A

1.Please check whether the cable of the adapter is broken, whether the plug is properly connected, and whether the indicator light on the power adapter is on normally.

2.Please check whether there is a temperature alarm on the display. When high-power equipment is used, the temperature of the power station may be very high. In this case, it cannot be charged immediately, please wait until the temperature returns to the normal range before charging. In addition, the power station cannot be charged when the ambient temperature is lower than 0 ° C.

Q

Can't turn on the power station

A

1. Please check whether the battery is turned on in protection mode because it is not charged in time. Please try to charge the power station and check if it can work normally after 1 hour.

2. Please check if the DC output port is short-circuited please unplug all plugs and try to turn it on again.

×

Contact Us

captcha
×

Inquire

*Name
*Email
Company Name
Tel
*Message

By continuing to use the site you agree to our privacy policy Terms and Conditions.

I agree